Refunds and returns

Article author
Polona
  • Updated

I want to cancel my order and receive a refund before it is delivered to me

You are entitled to a no-questions-asked refund and a cancellation of your order anytime before it starts being processed by our distribution center. In this case, please contact us via the submission form (select “Refunds” under “let us know how we can help you”) so we can get the refund issued to you ASAP.  

If you would like to obtain a refund after the order has been processed and shipped out to you, you can refuse the package upon delivery for the order to automatically be sent back to us. You will receive a refund once we confirm we received the device back at our distribution center. 

 

You can also take advantage of your option for a 30-day return for a full refund and contact us via the submission form (select “Returns” under “let us know how we can help you”) so we can get the return authorization process started. 

 

I want to return my order for a refund after receiving it already

You can return your order for a full refund up to 30 days after you have received it.  Please contact us via the submission form (select “Returns” under “let us know how we can help you”), so we can get the return authorization process started. 

Please don’t worry if you don’t hear back from us right away, and the 30-day window is coming to a close before we get back to you. We will consider the day when you requested the return when calculating the 30-day return window and process your return as soon as we can.

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