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I would like to cancel my order and receive a refund before it is delivered

Bird Buddy Feeder and Accessories

Depending on when you place your order, we might still be able to cancel it before it starts being processed by our distribution center. Due to quick processing times, this is very time-sensitive and it may no longer be possible by the time we get to your message.

Please get in touch with us via the submission form (select “Refunds” under “Let us know how we can help you”) so we can review your case.

In case our warehouse has already dispatched the package by the time you reach out, please don't worry, our support team will help you prepare a free return label within 30 days of receiving the package.

Bird Buddy Merchandise

All items categorized under ‘Merch’ in our online shop are sold on a non-refundable and non-returnable basis. Once a purchase is completed, it cannot be returned, nor can a refund be issued for such items. However, in certain circumstances, customers may be eligible for a partial store credit, which can be applied to any future purchase on mybirdbuddy.com. For further assistance, please contact our support team here.

Size Exchanges:
Please note that we are unable to facilitate size exchanges for items falling under the ‘Merch’ category. We apologize for any inconvenience this may cause.

Exception for Factory Defective Items:
The only exception to the non-refundable and non-returnable policy is in cases where customers receive a factory defective item. If you receive a damaged item, a misprinted item, or an item of poor quality, please notify our support team within 30 days of receiving the items by contacting us here. It is essential to provide clear and high-quality photographs of the defective item. Upon verification, we will initiate a claim process for an exchange or a refund on your behalf.

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