Wi-Fi connection solution for Homepass users

  • Updated

We've noticed that many of our users, including possibly you, might be having some trouble with Wi-Fi connection. We're here to guide you through a simple solution!

What's the Problem?

There's a little hiccup with a particular feature in the Wi-Fi service. Although we're working hard to fix it, the main cause of the issue is from another company named Plume. We are in touch with them, and the more people report to them, the quicker they'll fix it.

How Do I Fix It?

  1. On your phone or tablet, open the app that controls your Wi-Fi. This app is likely called HomePass but could also have another name given by your internet company.
  2. In this app, find a section called GUARD Menu. If it's not right in front of you, you might have to search a bit.
  3. Once there, look for a setting named Privacy Mode and turn it on or enable it.

That's it! Doing this should help you get your Wi-Fi running smoothly again.

Still Having Trouble?

If turning on "Privacy Mode" doesn't help, don't worry! Reach out to our support team, and we'll guide you further.

A Bit More Information:

The issue might be affecting users who have a newer model of Wi-Fi devices. Also, if you're using an app to control your Wi-Fi that's not named "HomePass", the steps above should still help. Some of these other apps might be named "Quantum Fiber 360 Wi-Fi", "AK-Fi Home from GCI", "WorkPass by Plume", among others. Just look for the GUARD Menu in whatever app you use.

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