Never received a password reset email

Article author
Polona
  • Updated

We’re sorry to hear that you have not received your password reset confirmation to your inbox. There are a few potential reasons for this:

  • Make sure you entered the correct email address. Sometimes invalid characters or spaces can sneak in which will prevent the app from sending you a reset confirmation.
  • It could be that the email has landed in your spam folder or elsewhere. You can also try searching your inbox for the subject ‘Subject: Reset your Bird Buddy password’.
  • If you had trouble receiving our emails before, it could be that your email service provider is blocking our email. Try whitelisting the email address (no-reply@mybirdbuddy.com).
  • Maybe you used a different email address when signing up and forgot about it. Try resetting your password with an alternative email address.
  • Maybe you used a third-party sign-in when signing up and forgot about it. Try logging in through one of the alternative methods.
  • Our servers may be experiencing some issues. Please wait for a bit and try again later.

If none of this helps, and you are still unable to retrieve your password, please reach out to support@mybirdbuddy.com, and one of our agents will be happy to assist. 

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