Never received a password reset email

  • Updated

We’re sorry to hear that you have not received your password reset confirmation to your inbox. There are a few potential reasons for this:

  • Make sure you entered the correct email address. Sometimes invalid characters or spaces can sneak in which will prevent the app from sending you a reset confirmation.
  • It could be that the email has landed in your spam folder or elsewhere. You can also try searching your inbox for the subject ‘Subject: Reset your Bird Buddy password’.
  • If you had trouble receiving our emails before, it could be that your email service provider is blocking our email. Try whitelisting the email address (
  • Maybe you used a different email address when signing up and forgot about it. Try resetting your password with an alternative email address.
  • Maybe you used a third-party sign-in when signing up and forgot about it. Try logging in through one of the alternative methods.
  • Our servers may be experiencing some issues. Please wait for a bit and try again later.

If none of this helps, and you are still unable to retrieve your password, please reach out to, and one of our agents will be happy to assist. 

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