Order cancellation: before processing (Feeders, Add-Ons)
You are entitled to a no-questions-asked refund and a cancellation of your order anytime before it starts being processed by our distribution center.
Start a chat on the bottom right of our website or from the Help & Support section on our app. Once we have confirmed your order details, we will cancel the order and refund you.
Please note that the time for this is limited, as orders can be processed within a few hours of purchase.
If you would like to obtain a refund after the order has been processed and shipped out to you, you can refuse the package upon delivery for the order to automatically be sent back to us. You will receive a refund once we confirm we received the device back at our distribution center.
Order cancellation/return: after delivery (Feeders, Add-Ons)
Birdbuddy provides 90-day returns. This means you can request to return your order for a full refund up to 90-days after you have received it, no questions asked.
- Send us a message with your order details on the bottom right of our website or from the Help & Support section on our app.
- Our agents will get the return process started for you and guide you through the process of returning your package.
- Once we receive the device back at our warehouse, your refund will be issued to you within 30 days of receipt.
Please don’t worry if you don’t hear back from us right away, and the 90-day window is coming to a close before we get back to you. We will consider the day when you requested the return and process it as soon as we can.
Replacements (Feeders, Add-Ons)
In the event that your Birdbuddy does not work as intended or was defective upon delivery, you might be entitled to a free replacement, as per our warranty policy that can be found at mybirdbuddy.com/refund-policy.
To determine your eligibility for a free replacement, we require that you go through a troubleshooting process with our support team before we authorize your return.
- Send us a message with your order details on the bottom right of our website or from the Help & Support section on our app.
- Our agents will guide you through the troubleshooting process if necessary.
- If you are eligible for a free replacement, an agent will get the return process started for you and guide you through the process of returning your package
- Once we receive the device back at our warehouse, you will receive a replacement as soon as possible.
Birdbuddy Merchandise
All items categorized under ‘Merch’ in our online shop are sold on a non-refundable and non-returnable basis. Once a purchase is completed, it cannot be returned, nor can a refund be issued for such items. However, in certain circumstances, customers may be eligible for a partial store credit, which can be applied to any future purchase on mybirdbuddy.com. For further assistance, send us a message on the bottom right of our website or from the Help & Support section on our app.
Size Exchanges:
Please note that we are unable to facilitate size exchanges for items falling under the ‘Merch’ category. We apologize for any inconvenience this may cause.
Exception for Factory Defective Items:
The only exception to the non-refundable and non-returnable policy is in cases where customers receive a factory defective item. If you receive a damaged item, a misprinted item, or an item of poor quality, please send us a message within 90 days of receiving the items. It is essential to provide clear and high-quality photographs of the defective item. Upon verification, we will initiate a claim process for an exchange or a refund on your behalf.