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Refunds, returns, replacements

I want to cancel my feeder order and receive a refund before it is delivered to me

You are entitled to a no-questions-asked refund and a cancellation of your order anytime before it starts being processed by our distribution center. In this case, please contact us via the submission form (select “Cancellations” under “let us know how we can help you”) so we can cancel the order and get the refund issued to you ASAP.  Please note that the time for this is limited, as orders are processed within a few hours of purchase. 

If you would like to obtain a refund after the order has been processed and shipped out to you, you can refuse the package upon delivery for the order to automatically be sent back to us. You will receive a refund once we confirm we received the device back at our distribution center. 

You can also take advantage of your option for a 30-day return for a full refund and contact us via the submission form (select “Returns” under “let us know how we can help you”) so we can get the return authorization process started. 

Note: In light of the holiday giving season, orders placed in November and December 2023 are eligible for returns until 31 January 2023. 

 

I want to return my feeder order for a refund after receiving it already

Bird Buddy provides only authorized 30-day returns. This means you can request to return your order for a full refund up to 30 days after you have received it, no questions asked. 

  • Contact us via the submission form here.
  • Select the  “Returns, cancellations, missing parts” category.
  • Under “let us know how we can help you”, select “Returns & refunds” and provide the necessary information in the form. Make sure to include a photo of your order in its current state. 
  • Our agents will get the return authorization process started for you ASAP and guide you through the process of returning your package.
  • Once we receive the device back at our warehouse, your refund will be issued to you within 30 days of receipt. 

Please don’t worry if you don’t hear back from us right away, and the 30-day window is coming to a close before we get back to you. We will consider the day when you requested the return when calculating the 30-day return window and process your return as soon as we can.

 

Replacing defective devices

In the event that your Bird Buddy does not work as intended or was defective upon delivery, you might be entitled to a free replacement, as per our warranty policy that can be found at mybirdbuddy.com/refund-policy. To determine your eligibility for a free replacement, we require that you go through a troubleshooting process with our support team before we authorize your return. 

  • Contact us via the submission form at support.mybirdbuddy.com/hc/requests/new.
  • Select the  “Troubleshooting, defective devices, bug reports” category.
  • Under “let us know how we can help you”, select the category that best describes the defect, along with the additional necessary information requested in the form. Make sure to include a photo of your device in its current state, as well as any relevant screenshots or videos.
  • Our agents will guide you through the troubleshooting process as necessary. 
  • If you are eligible for a free replacement, an agent will get the return authorization process started for you ASAP and guide you through the process of returning your package
  • Once we receive the device back at our warehouse, you will receive a replacement as soon as possible. 

Bird Buddy Merchendise

All items categorized under ‘Merch’ in our online shop are sold on a non-refundable and non-returnable basis. Once a purchase is completed, it cannot be returned, nor can a refund be issued for such items. However, in certain circumstances, customers may be eligible for a partial store credit, which can be applied to any future purchase on mybirdbuddy.com. For further assistance, please contact our support team here.

Size Exchanges:
Please note that we are unable to facilitate size exchanges for items falling under the ‘Merch’ category. We apologize for any inconvenience this may cause.

Exception for Factory Defective Items:
The only exception to the non-refundable and non-returnable policy is in cases where customers receive a factory defective item. If you receive a damaged item, a misprinted item, or an item of poor quality, please notify our support team within 30 days of receiving the items by contacting us here. It is essential to provide clear and high-quality photographs of the defective item. Upon verification, we will initiate a claim process for an exchange or a refund on your behalf.

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