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Articles by topic
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Issues with the pairing process
- Resetting and reconnecting your feeder after an unsuccessful firmware update
- Time-out during the firmware update
- Unsuccessful firmware update: network error
- The app is not permitted to pair via Bluetooth
- Troubleshooting the Bluetooth pairing process
- Issues with establishing a Wi-Fi connection
- See all 10 articles
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Issues within the app
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Issues with signing up or logging in
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Charging and battery life
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Editing or canceling your order before it ships
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Issues with delivery
- My order was delivered to the wrong address
- My order is being returned to sender and I’m not sure why. What can I do?
- My order was lost or stolen - the tracking page says it was delivered, but I do not have it
- My tracking status is unclear or has been stuck in the same state for longer than 7 days
- My Bird Buddy order is damaged or incomplete
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Shipping
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Refunds