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Articles by topic
Getting started
The Bird Buddy Feeder
The Hummingbird Feeder
Smart Bird Bath
The add-ons
The Bird Buddy App
Troubleshooting
Orders and shipping
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Charging and battery life
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Issues with the pairing process
- Troubleshooting the Bluetooth pairing process
- Issues with establishing a Wi-Fi connection
- Wi-Fi and Live-Stream connection solution for Plume Home (or similar apps)
- Error codes during the firmware update
- Resetting and reconnecting your feeder after an unsuccessful firmware update
- Camera module unable to connect to Wi-Fi
- See all 11 articles
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Issues within the app
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Issues with signing up or logging in
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Editing or canceling your order before it ships
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Refunds
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Issues with delivery
- My order was delivered to the wrong address
- My order is being returned to sender and I’m not sure why. What can I do?
- My order was lost or stolen - the tracking page says it was delivered, but I do not have it
- My tracking status is unclear or has been stuck in the same state for longer than 7 days
- My Bird Buddy order is damaged or incomplete
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Shipping