We only recommend this process if you continuously encounter an error when updating your firmware.
- On the error page, tap “Reset and reconnect your feeder”.
- The module of your feeder will be removed from your Bird Buddy account. No worries - you will not lose any of your existing photos or Collections by doing this.
- Fully charge the camera module (for a few hours).
- Remove the camera module from the list of Bluetooth devices on your phone (first, check if it has already appeared there as BUDDY; in case it's not listed there yet, you can skip this step.)
→ Tips for Android users→ Tips for iOS users - Perform a factory reset by pressing and holding the button on your device. Follow the on-screen instructions in the app or this guide on how to perform a factory reset.
- Wait for the blinking blue light.
- Now you can begin the pairing process once again from the beginning. Within the Bird Buddy app go to Settings, click on Add a Bird Buddy. Reconnect your device by following the on-screen instructions in the app or this pairing flow guide.
- If you encounter an issue during the pairing process at any point, get in touch with our support team and they will help you out.
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