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  1. Bird Buddy
  2. Troubleshooting

Troubleshooting

Issues with the pairing process

  • Resetting and reconnecting your feeder after an unsuccessful firmware update
  • Time-out during the firmware update
  • Unsuccessful firmware update: network error
  • The app is not permitted to pair via Bluetooth
  • Troubleshooting the Bluetooth pairing process
  • Issues with establishing a Wi-Fi connection

See all 10 articles

Issues within the app

  • My Bird Buddy is Offline
  • Unable to access test live stream: low battery
  • Unable to access test live stream: postcard-taking mode
  • The app doesn't have internet access
  • Unable to remove a photo from the collection
  • Unable to save the photos from the app to your mobile device

See all 9 articles

Issues with signing up or logging in

  • Unable to create an account
  • Never received a password reset email
  • Unable to change the email address for the account
  • Log-in blocking/time-out
  • Unable to log in through a 3rd party service

Charging and battery life

  • Bird Buddy module seems unresponsive and isn't charging
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