Troubleshooting

Issues with the pairing process

• Resetting and reconnecting your feeder after an unsuccessful firmware update
• Time-out during the firmware update
• Unsuccessful firmware update: network error
• The app is not permitted to pair via Bluetooth
• Troubleshooting the Bluetooth pairing process
• Issues with establishing a Wi-Fi connection

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Issues within the app

• My Bird Buddy is Offline
• Unable to access test live stream: low battery
• Unable to access test live stream: postcard-taking mode
• The app doesn't have internet access
• Unable to remove a photo from the collection
• Unable to save the photos from the app to your mobile device

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Issues with signing up or logging in

• Unable to create an account
• Never received a password reset email
• Unable to change the email address for the account
• Log-in blocking/time-out
• Unable to log in through a 3rd party service

Charging and battery life

• Bird Buddy module seems unresponsive and isn't charging