Troubleshooting

Charging and battery life

• The camera/battery is unresponsive and isn't charging

Issues with the pairing process

• Troubleshooting the Bluetooth pairing process
• Issues with establishing a Wi-Fi connection
• Wi-Fi connection solution for Homepass users
• Error codes during the firmware update
• Resetting and reconnecting your feeder after an unsuccessful firmware update
• Camera module unable to connect to Wi-Fi

See all 11 articles

Issues within the app

• My Bird Buddy is Offline
• Unable to access test live stream: low battery
• Unable to access test live stream: postcard-taking mode
• The app doesn't have internet access
• Unable to remove a photo from the collection
• Unable to save the photos from the app to your mobile device

See all 9 articles

Issues with signing up or logging in

• Unable to create an account
• Never received a password reset email
• Unable to change the email address for the account
• Log-in blocking/time-out
• Unable to log in through a third-party service