Troubleshooting

• The camera/battery is unresponsive and isn't charging

• Troubleshooting the Bluetooth pairing process
• Issues with establishing a Wi-Fi connection
• Wi-Fi and Live-Stream connection solution for Homepass (or similar apps)
• Error codes during the firmware update
• Resetting and reconnecting your feeder after an unsuccessful firmware update
• Camera module unable to connect to Wi-Fi

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• My Bird Buddy is Offline
• Unable to access test live stream: low battery
• Unable to access test live stream: postcard-taking mode
• The app doesn't have internet access
• Unable to remove a photo from the collection
• Unable to save the photos from the app to your mobile device

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• Unable to create an account
• Never received a password reset email
• Unable to change the email address for the account
• Log-in blocking/time-out
• Unable to log in through a third-party service