Troubleshooting

Issues with the pairing process

• The camera module isn't turning on
• The app is not permitted to pair via Bluetooth
• Troubleshooting the Bluetooth pairing process
• Issues with establishing a Wi-Fi connection
• Camera module unable to connect to Wi-Fi
• Camera module is already connected

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Issues within the app

• The app doesn't have internet access
• Unable to delete a photo from the collection
• Unable to save the photos from the app to your mobile device
• Maintenance error
• Unable to use the app without an update

Issues with signing up or logging in

• Unable to create an account
• Never received a password reset email
• Unable to change the email address for the account
• Log-in blocking/time-out
• Unable to log in through a 3rd party service