In order to gain access to your Collections, receive postcards, or connect to your friend’s feeder, the app needs to connect to a functioning internet network. If the app is letting you know that this is not possible at the moment, the following steps can help you identify the problem:
- Check if your mobile device is experiencing connectivity issues by opening a different app that uses the internet. If it doesn't work either, make sure you're connected to a mobile network or Wi-Fi.
- Make sure that the network you're connected to can access the internet. If it can't, try troubleshooting your mobile device or your Wi-Fi access point settings, or try contacting your internet service provider for help.
- If other apps can access the internet, try completely closing the Bird Buddy app and opening it again.
→ How to completely close an app on iOS
→ How to completely close an app on Android