If your Birdbuddy reports that it is offline, this means the camera module is no longer communicating with your internet access point or that it lost the connection temporarily. You can try swiping down on the settings screen a few times to refresh the feeder status to see if it's reconnected.
If your Birdbuddy is still offline after some time, please try turning your router and camera module off and back on to re-establish the connection. To turn your camera module OFF and ON, follow these steps:
- Turn the device off first. Press the button for 2 seconds (until you see a solid red light, after that, you can release the button).
- Wait for at least a minute, and please reboot your router during this time as well.
- Press the button for 1 second to turn it back on (LED turns solid green for 3 seconds).
If this doesn't help, we recommend that you pair your unit again:
- Fully charge the camera module (2-4 hours).
- Remove the camera module from the list of Bluetooth devices on your phone (first, check if it has already appeared there as BUDDY; in case it’s not listed there yet, you can skip this step.)
→ Tips for Android users → Tips for iOS users - Perform a factory reset by pressing and holding the button on your device. You’ll first see a solid red light, which will then start blinking. Keep holding the button until you see a solid red light again. When you do, release the button. Please note that if you keep holding the button after the solid red light appears, the factory reset may fail. You can also take a look at our video instructions on how to perform a factory reset here.
- Go into a semi-dark room (or enclose the area above the button with your hand), and wait for the blue LED light to turn on. If you see the blue light, reopen the app and start from the beginning.
- Open the app and click “Add a Birdbuddy” in the Cameras section. Now you can begin the pairing process once again from the beginning (you should see a blinking blue LED signal after the reset that indicates the module is ready to start the pairing flow again).
If your Birdbuddy is still offline, start a chat on the bottom right of our website or from the Help & Support section on our app, and we will assist you.