This usually happens after a few unsuccessful delivery attempts or if the package is refused by the recipient. We will of course ship the order to you again, but we do need to receive confirmation that it was received in our distribution center as an “undeliverable” package first. Please contact us via the submission form (select “Order returned to sender” under “let us know how we can help you”) and let us know the number of your order along with the tracking number, so we can get the process of re-shipping it to you started.
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