My order was lost or stolen - the tracking page says it was delivered, but I do not have it

We’re sorry to hear that. This is something that will require us to open a claim with the courier through our logistics partner, before we can send you the order again. Please contact us via the submission form (select “Order lost/stolen” under “let us know how we can help you”) and let us know the number of your order along with the tracking number, so we can get the process started.