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My tracking status is unclear or has been stuck in the same state for longer than 7 days

Yikes, this is definitely not supposed to happen. We will need to investigate the status of your order through our logistics partner to ensure it reaches you properly. Please contact us via the submission form (select “Tracking unclear” under “let us know how we can help you”) and let us know the number of your order along with the tracking number, so we can get the process started. 

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