Forgotten password

Article author
Mimi
  • Updated

If you’ve forgotten your password, no worries! You can easily start the process of resetting it from within the app and you will receive an email with a link to do so.

Please note that if you logged into the Bird Buddy app with a 3rd party log-in (Facebook, Apple ID, Google), you cannot reset your password from within the Bird Buddy app. In that case, you need to reset your password directly through your chosen service. 

If you would simply like to change your password, you can read how to do that here

 

Resetting your password

  1. In the sign in section of the Bird Buddy app select “Forgot password?” below the password window.

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  1. Enter your email address. The address you enter has to match the email address you used to create your Bird Buddy account. This is where a link to reset your password will be sent.
  2. Tap “Confirm.”

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If the e-mail you entered is not valid, enter your email again, making sure it's entered correctly. If everything checks out, a reset link will be sent to your email. Be sure to check your spam folder if the email doesn’t find you immediately. If the email doesn’t appear, tap “Send it again.” 

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If you still can’t find the email, you have the following options to contact customer support service:

Once you’ve received your email, it’s smooth sailing from there! 

  1. Click on the link in the email and you’ll be taken back to the Bird Buddy app where you can enter a new password.
  2. Once you’ve selected your new password, tap “Submit” and you’ll be notified that the password has been successfully updated.

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