- All orders placed after 28 November 2022 are set to ship in Spring 2023.
- If you’re in the U.S., Canada, Central, or South America and ordered prior to November 28th, your order should have already arrived at your doorstep. If you're experiencing any issues there, please use our submission form to let us know.
- For our EU customers, after a few unexpected delays from customs and tax registration, we finally received the documentation and registration needed to ship into and across the EU in mid-December 2022. We are expecting all EU, Switzerland, and Norway customers to receive their orders by the end of Spring 2023.
- Regarding our UK customers, after significant delays, we have finally received our VAT registration for the United Kingdom. This means we can now begin shipping Bird Buddies throughout the UK! We will be shipping a small test batch in the third week of January to ensure that the process goes smoothly. As long as there are no issues - for example, we want to ensure that our customers are not charged import taxes - we will begin fulfilling orders and shipping at a volume of approximately 800 units per day. Again, assuming our initial test shipment goes well, you should be receiving your Bird Buddy within the next few weeks.
- As for our Australian and Asian customers, your Bird Buddies are already being shipped from our Australian warehouse and should all be delivered by the end of Spring 2023.
Estimating individual shipping dates is only available if you reach out to us via our support request form here.
As a crowdfunded project, Bird Buddy was initially scheduled for a fall 2021 roll-out. Our Kickstarter backers were originally supposed to receive their orders in September, everyone who backed our Indiegogo campaign was supposed to get theirs in October, and the pre-orders that were placed through our web store were originally supposed to ship in November 2021.
The Covid-19 pandemic brought on a whole host of unprecedented challenges, which unfortunately made it impossible to fulfill the orders by the end of 2021. You can find our progress timeline here.
As soon as your Bird Buddy is ready to be dispatched from our warehouse, you will receive an email with the shipment date and all the tracking information. From that point forward, you will be able to track the package directly without having to get in touch with us for an update.
Please accept our sincerest apologies for all incurred delays so far, and thank you very much for your patience and your ongoing support.
If your order includes add-ons that have not been shipped yet, or if you ordered any add-ons separately from your Bird Buddy feeder, no worries - the add-ons will be sent to you at a later date. Unfortunately, we were forced to partially fulfill a number of orders due to a lack of stock. Keep in mind that this might include the solar roof add-on if you ordered a bundled product (Bird Buddy with solar roof) - instead of being pre-installed, the solar roof will ship separately.
The expected shipping timeframe for the missing add-ons is Spring 2023. You will be notified ahead of time about these items being dispatched and receive a tracking number as soon as they are shipped from our distribution center.