If you’ve forgotten your password, no worries! You can easily start the process of resetting it from within the app and you will receive an email with a link to do so.
If you would simply like to change your password, you can read how to do that here.
Resetting your password
On the welcome screen, select Create an account or log in.
Select the Log in with Email option.
Select Forgot password? below the password window.
Enter your email address. The address you enter has to match the email address you used to create your Birdbuddy account. This is where a link to reset your password will be sent.
Tap Confirm.
If the e-mail you entered is not valid, enter your email again, making sure it's entered correctly. If everything checks out, a reset link will be sent to your email. Be sure to check your spam folder if the email doesn’t find you immediately. If the email doesn’t appear, tap “Send it again.”
Once you’ve received your email, it’s smooth sailing from there!
Click on the link in the email and you’ll be taken back to the Birdbuddy app where you can enter a new password.
Ensure you click on the link on your mobile phone or tablet, it will not work on a PC.Once you’ve selected your new password, tap “Submit” and you’ll be notified that the password has been successfully updated.
Third-party login
If the email address isn't recognized, or the app informs you that a different method was used for account creation when you try to reset your password, either Google, Apple ID, or Facebook was likely used to create your account.
Reopen the app, and when logging in, select one of the three options to log back into your account.
Mistyped email address
If you still can't log in, it is possible the email address was mistyped when you first created your account.
Start a chat with our AI agent in the bottom right corner, and ask to speak with an agent. They will be able to assist you so you can get back to enjoying the Birdbuddy app!
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