Missing add-ons
If your order includes add-ons that have not been shipped yet, or if you ordered any add-ons separately from your Birdbuddy feeder, no worries - the add-ons will be sent to you at a later date.
Unfortunately, we were forced to partially fulfill a number of orders due to a lack of stock. Keep in mind that this might include the solar roof add-on if you ordered a bundled product (Birdbuddy with solar roof) - instead of being pre-installed, the solar roof will ship separately.
My order arrived damaged
Please refer to our refund & warranty policy to check if your order is considered damaged. If you believe it falls under a damaged product, contact us via chat and request a replacement, or ask to speak with an agent. Make sure to include a written description, your order number, and clear photos of the damage. We will process your claim and let you know if and when you can expect a replacement unit.
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