My Bird Buddy is Offline

Article author
Rok
  • Updated
If your Bird Buddy reports that it is offline, this means the camera module is no longer communicating with your internet access point or that it lost the connection temporarily. You can try swiping down on the settings screen a few times to refresh the feeder status to see if it's reconnected.

If your Bird Buddy is still offline, please try power cycling your router and camera module to re-establish the connection. To turn your camera module OFF and ON, follow these steps:

  1. Turn the device off first. Press the button for 2 seconds (until you see a solid red light, after that, you can release the button).
  2. Wait 30 seconds. Please reset your router during this time as well.
  3. Press the button for 1 second to turn it back on (LED turns solid green for 3 seconds).

If this doesn't help, we recommend that you pair your unit again:

  1.  Fully charge the module (about 3-4 hours)
  2. Open the Settings section of the app (Screenshot_1.png) and open your feeder's settings by clicking on its name. 
  3. Scroll down and click “Remove feeder” and confirm your decision on the confirmation pop-up.
  4. Open your mobile device settings and manually remove Bird Buddy from your list of connected Bluetooth devices. 
    → Tips for Android users
    → Tips for iOS users
  5. Restore the device to factory settings.
  6. Return back to the app and confirm feeder removal by tapping “All done”.
  7. Unplug your router for 30 seconds, and then let it reboot.
  8. Reinstall the app and then open it and click on “Add a Bird Buddy”. Now you can begin the pairing process once again from the beginning (you should see a blinking blue LED signal after the reset that indicates the module is ready to start the pairing flow again).
If your Bird Buddy is still offline, please get in touch with us at support@mybirdbuddy.com .
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