Since you’ll be working against the elements, we have prepared some tips on how to deal with them and still get the best photo possible. With a little TLC, you’ll be able to snap some great photos of your visitors. You can find some common issues and how to fix them below.

The photo appears to be smudgy or blurred

If your photos aren’t as clear as you’d like, here are a few things to check:

• Water drops: During rain, droplets can splash up from the perch onto the lens.

• Dirt or smudges: Dust or fingerprints can build up over time.

• Cleaning method: Towels washed with fabric softener or dryer sheets can leave streaks—best to avoid those.

How to Clean the Lens

1. Brush off debris: Gently remove any dust or sand with a soft, lint-free cloth.

2. Wipe with microfiber: Use a clean eyeglass or microfiber cloth that’s free of oils or residue.

3. Skip rough materials: Paper towels, napkins, or sponges can scratch or leave lint.

4. Avoid harsh cleaners: Steer clear of window sprays, alcohol, or strong chemicals—they can leave residue.

Once your lens is all clean, you can use the “Start livestream” feature in the feeder settings to check if the picture is clear so it’s ready for your next postcard.

Very dark photos

If your photos seem too dark, it’s usually due to where your feeder is placed. Try these tips:

• Avoid too much shade: Don’t place your feeder in or near completely shaded areas.

• Watch the background: A dark background can make your photos look dim, while a very bright one can cause the camera to darken the image too much.

• Inspect the live stream during different times of the day: This will help you see if the brightness is low during a certain time of the day (usually morning or evening).

Try adjusting your feeder’s position to find the best lighting. Once you’ve found a good spot, check the Wi-Fi strength in the app to make sure it still has a strong connection. Finally, use “Start livestream" in the app to fine-tune your setup and get brighter, clearer photos.

Very bright photos/glare

Are your photos too bright? Noticing a glare? This happens when the sun shines directly into the camera lens. 

You can use your visitors for orientation for this one. Mornings and evenings are when you’ll see the most traffic on your feeder, so just make sure to orient the camera to avoid direct morning or evening sun. 

The glare could be caused by a nearby reflective surface, such as a window. Try turning your Birdbuddy away from shiny surfaces or moving it to a different location. Don’t forget to check the Wi-Fi strength if you move it somewhere else.

Pixelated photos

If your photos look pixelated or grainy, it’s usually due to one of two things: a weak internet connection or low light conditions.

• Check your connection: In the app, look at your Wi-Fi strength. If it’s low, try moving your Birdbuddy closer to your Wi-Fi source.

• Check the lighting: Even with a good connection, poor lighting can affect photo quality, just like on a phone camera. Try placing your feeder somewhere brighter during the day. If it happens at dusk or dawn, there’s not much to do but wait for your feathered friend to return when there’s more light.