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Connecting Bird Buddy to a different Wi-Fi network or new App Account

If you're relocating your Bird Buddy or you want to connect it to a new network or a different account in the app, you will have to go through Bluetooth pairing and Wi-Fi provisioning again. No worries, though: this will not delete any of your photos or already collected birds from your Collections (that would only happen if you deleted your account, which is stored safely in the cloud when you unpair your phone and module).

For now, you have to complete the following steps to change the network:

  • Open the Cameras section of the app and press the Settings button for your feeder.
  • Scroll down to the bottom and click the “Remove feeder” option and confirm your decision on the pop-up.
  • Once you're done, the app will instruct you to do the following:


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  • Open your mobile device settings and manually remove BUDDY from your list of Bluetooth devices (even if it says disconnected, you need to remove it). 
    → Tips for Android users
    → Tips for iOS users
  • Restore the device to factory settings.
  • Once you've completed those two steps, go back to the app and click "All done".
  • Your module is now ready to connect to a new Wi-Fi network. Simply open the Cameras section of the app and click the + icon in the top right corner, or "Add a Bird Buddy" to initiate the process of connecting your Bird Buddy to a network.

Help

If you run into any issues during any step of the way, please refer to our troubleshooting FAQ and guides.

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