Get in touch with support
If you need help with your order or subscription, please contact our support team.
To get started, we've curated a list of common topics regarding the ordering process that our customers frequently inquire about. Just click on any of the links below.
Orders can only be shipped to the US, European Union, UK, Norway, and Switzerland. Currently, we are unable to ship to Canada and the rest of the world, but we are looking into ways to make Bird Buddy more widely available.
Editing or canceling your order before it ships
Issues with Delivery
- My order was delivered to the wrong address
- My order is being returned to sender and I’m not sure why. What can I do?
- My order was lost or stolen - the tracking page says it was delivered, but I do not have it
- My tracking status is unclear or has been stuck in the same state for longer than 7 days
- My Bird Buddy order is damaged or incomplete