Troubleshooting the Bluetooth pairing process

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If you receive an error message during Bluetooth pairing this can happen because the module is either not found at all or the pairing process was interrupted because it took the camera module too long to connect.

The following steps can help you in both of these situations. It's important to execute them in this order:

  1. Remove the camera module from the list of Bluetooth devices on your phone (first, check if it has already appeared there; in case it's not listed there yet, you can skip this step.)
    → Tips for Android users
    → Tips for iOS users
  2. Turn the module OFF and ON again.
    Press the button for 2 seconds to turn off the module (until you see a solid red light, after that you can release the button)
    Turn it back on by pressing the button on the module for 1 sec.
  3.  Reopen the app and start from the beginning.

If this doesn't work after a few tries , we suggest you follow this procedure:

  1. Remove the camera module from the list of Bluetooth devices on your phone.
  2. Restore the camera module to factory settings.
  3.  Try completely closing the Bird Buddy app and opening it again.
    → How to completely close an app on iOS
    → How to completely close an app on Android 

PLEASE NOTE: If the module is in charging mode (plugged in) that can potentially result in failed pairing. So the module should be disconnected from charging while paring at all times (but it's still important to make sure it has enough battery before you initiate the pairing process).

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