If you’re having trouble establishing a Wi-Fi connection after successfully pairing your device with Bluetooth, here are some tips to consider:

1. If the module is in charging mode (plugged in) that can potentially result in failed pairing. 

2. Are you connecting to the correct network? Birdbuddy’s camera module requires a 2.4GHz Wi-Fi band and does not work with Wi-Fi @5GHz. 
   Most routers are dual- or tri-band, so they will transmit both frequencies, 2.4GHz and 5GHz, on the same Wi-Fi network, which should not be an issue in most cases.

   → How to check the frequency of your Wi-Fi network

3. If you do not use a password, please enter any combination of characters; don't leave the password field blank, and you should be able to continue the connection process.
4. The Wi-Fi name can't be a hidden network. 

If you're using a dual-band router (supporting both 5 GHz and 2.4 GHz bands) or a mesh network setup, make sure that it's using the WPA2 safety protocol.

If Wi-Fi pairing is causing issues, a Guest network (or an IoT network) can resolve many of those, provided it is running on 2.4GHz frequency and uses the WPA2 safety protocol.
If you aren't sure if your provider/router offers the ability to create a Guest network, please let us know the name of your internet provider and the model of your router in the chat and request an agent.

Troubleshooting 

To check if your module is having difficulties communicating with your access point, please try connecting to a mobile hotspot temporarily, to check if the camera is working (iPhone users should toggle on the "maximize compatibility" mode).
Follow the In-App Pairing Flow when connecting.
 

If even the mobile hotspot is failing, please contact customer support by starting a chat in the bottom right corner on our website, or in Support&Help via the app. Please let us know as much about your network as you can (internet provider, router brand/model, firewalls, VPN services), and we will do our best to assist.