The app is not permitted to pair via Bluetooth

Article author
Polona
  • Updated

The first time you pair Bird Buddy with your phone, you'll need to enable Bluetooth. This is how you can do that on your device:

iOS Devices

For the initial pairing, you need to make sure that you enable Bluetooth and grant one-time permission for the Bluetooth module on the device running the Bird Buddy app. When you are shown the default iOS pop-up message asking you whether you want to enable Bluetooth on your device, tap “Allow”. 

 

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If the pop-up doesn’t show up, go to your mobile device’s Bluetooth settings and grant permission to the Bird Buddy app for the pairing there manually. You can do so by following these steps:

  1. Go to Settings and then tap Privacy → Bluetooth.
  2.  A list of apps that have requested access to your device’s Bluetooth should appear.
  3.  Select the Bird Buddy app and allow it to access Bluetooth. 

 

Once the first pairing process is completed, Bluetooth can be disabled.

Android/Huawei devices

For the initial pairing, you need to make sure that you enable Bluetooth and grant permission for the GPS module on the device running the Bird Buddy app. When you are shown the default Android/Huawei pop-up message asking you whether you want to enable permissions for the GPS module on your device, tap “While using the app”. You only need to enable them for the purposes of Bluetooth pairing (not for geolocation), but if you select the "Only this time" option, you will have to enable location services manually in settings every time you try to pair your Bird Buddy with a different mobile device or change the network). Make sure that the location services are really enabled before you continue. 

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Once the first pairing process is complete, the Bluetooth and GPS module can be disabled.

The mobile device is unable to find my Bird Buddy

If your Bird Buddy app is unable to find your Bird Buddy feeder(s), the issue is likely with the camera module or the Bluetooth connection on your mobile device. Before trying to pair your mobile device with the camera module again, please make sure that:

  • Your module is sufficiently charged (not currently charging) and turned on: the blue light should be blinking.
  • You have enabled Bluetooth (iOS & Android) and Location services (Android only).
  • Your module is within your mobile device’s Bluetooth range.
  • Your module isn’t already connected to a different Bird Buddy account.

If your Bird Buddy app is still unable to find your Bird Buddy feeder(s), please check this troubleshooting article.

 

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